Shipping policy

Shipping Policy

Last Updated: June 2026

At Essenza LuxeCharm, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is received.
  • Orders are processed Monday through Friday, excluding holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days
  • Canada: 7–15 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 8–18 business days
  • International Orders: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking information may take 24–72 hours to update after shipment.

Customs, Duties & Taxes

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local government. These fees are not included in the product price or shipping cost and are the responsibility of the customer.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, Essenza LuxeCharm cannot guarantee successful delivery. Additional shipping charges may apply for reshipment.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, shipping delays may occur that are outside our control.

If your package is lost, stolen, or significantly delayed, please contact us at [your support email], and we will do our best to assist you in working with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review the claim and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Essenza LuxeCharm
Email: support@essenzaluxecharm.com
Website:: essenzaluxecharm.com